We process our orders Monday through Friday, excluding holidays. Orders are subject to verification and acceptance before shipping. All products retain the ownership of Paulina GmbH until full payment is made.
In the case that the item ordered is out of stock or does not satisfy our quality control standards, the order shall be withdrawn. In these circumstances, we will notify you by e-mail and refund to your credit card within thirty days of being advised that merchandise has become unavailable.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Packaging and Shipping
Shipping costs will be calculated depending on the destination of your package. All deliveries will be made with our logistics partner DHL. The terms and conditions of DHL are an important part of our Terms and Conditions and can be found under www.dhl.de
Paulina insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.
All deliveries will be made to the shipping address given by the customer unless otherwise requested. Estimated delivery times are not binding unless exceptions regarding delivery have been agreed upon. Please note that we are unable to deliver to P.O. Boxes.
Please note that Paulina Maternity is eligible for partial shipping. Shipments within the EU, to Switzerland and Norway cost only 9 Euro.
International Shipping Rates:
Shipping: 12.00 €
Refused shipments: If you choose to refuse any shipments from Paulina, you assume responsibility for the original shipping costs to you, any custom duties, taxes and/ or fees that are incurred on the shipment (on both the original and return shipments), and the cost of returning the package to Paulina. This amount will be subtracted from your merchandise refund.